There was no "server outage", the server was intentionally put onto whitelist to enable the staff to resolve some issues. And yes, we rent a server from a hosting company, no we do not give out the info of the hosting company.
May take longer than originally anticipated Georgie. Chris is away for longer than he thought he would be. We're waiting for him to get home before we're able to fix the chunks with the least risk of losing the data on them.
If you have changed your name and lost access, file a modreq stating your old name and your town name and we should be able to fix it, though you would need to reclaim any of your plots as they will become unclaimed.